You the owner of your vehicle choose who repairs your vehicle, not the insurance company. If your vehicle has been damaged in a hail storm, contact Dent Tec first. We will be happy to guide you through the process of restoring your vehicle to pre-storm condition.
It’s important to use a reputable technician so your vehicle is repaired correctly the first time. Not all technicians repar hail damage to the same quality – some leaving unfinished dents drilled holes, and cracked paint which will cause you problems down the road. Dent Tec has technicians who are highly experienced at performing high-quality repairs. Below are some guidlines and factors to determine the best possible repairs to your vehicle.
Estimate should be completed on a cleaned vehicle, indoors, and using professional PDR lighting equipment.
Details of this guide are subject to the specifics of each situation. It is understood that no two dents, storms, or technicians are alike and should be evaluated on an individual basis. This includes but is not limited to variance in repair location, damage specific to each storm, previous damage to the location of current repair, and more. All claims should be assessed individually.
The necessities of the following procedures should be left to the discretion of the servicing PDR technician. The noted procedures may be needed to gain access to any damaged areas for the dent removal process to begin. Proper R&I techniques shall be used according to manufacturer’s specs. It is understood that the listed items below do not include: Dent removal, cleaning or preparing the panel, or circling/highlighting the damage for estimating purposes. The finish of the vehicle is of vital importance in consideration of PDR as a viable method of repair. To obtain the desired end result of a quality PDR repair, paint must be in good condition. Factors that may prohibit complete auto-body factory condition restoration include (but are not limited to):
In high winds, some damage may be caused by storm debris such as broken branches from nearby trees, solid objects being carried by high winds, etc
DAMAGE ESTIMATION GUIDELINES
DETERMINING DENT SIZE:
When using the sizing coin/magnet, the edges of the dent must be inclusive of the size of the measured circles to be considered that specific size. If the edges of the dent damage exceed the size of the circle on the magnet, then the dent is counted as being the next size up and will not be estimated at the size down or smaller than the actual damage. The affected area is to be determined by the PDR Technician and may include surface area greater than that of the measured indentation.
DENTS/PANELS THAT SHOULD NOT BE SUBJECT TO STANDARD PRICING:
The following items can be added to an estimate and may incur additional repair costs. Additional items should not be limited to one per panel since each item independently adds to the time and difficulty of the repair. The vehicle and vehicle damage will be inspected to determine access and repair technique/difficulty. Items that may result in a longer, and/or more difficult repair and may incur additional repair costs include but are not limited to:
Vehicle panels that require a technician to use the assistance of a bench/ladder in order to gain access to perform the repair.
Panels with Laminated Glass
Laminated glass is especially susceptible to damage. Special caution must be taken in order to properly perform a repair on panels containing laminated glass.
Extra time and advanced techniques/tools can be required to properly repair an extended roof.
Glue pulling a dent(s) takes significantly longer to repair than the standard repair method. Some panels require the glue pulling method in order to be repaired properly.
Double Panels/Heavily Braced Panels
This should not be limited to roof rails, doors, and deck lids. This includes areas that are not typically involved in the discussion of double paneled areas. Front of hoods, tops of doors, door area underneath belt molding, quarter panels at front, and deck lids are often heavily braced. A panel is considered a heavily braced / and or a double panel when there is little to no direct access to the damaged area.
High Strength Steel (HSS) and Ultra High Strength Steel (UHSS)
HSS/UHSS have a higher Tensile Strength (MPa), resulting in a more challenging and time consuming repair.
Aluminum has less metal memory, resulting in a more challenging and time consuming repair.
Extra Thin Metal
Extra thin metal results in a more challenging and time consuming repair.
Panels with Sound Deadening
Sound deadening creates a barrier between the technician’s tool and the damage, resulting in a more challenging and time consuming repair.
Extra/tight bracing and lack of factory access holes can create poor access.
Extra Large Panel
Unusually large panels can create leverage problems, access difficulty and require extra time and advanced techniques.
A ribbed roof results in having to repair dents on concave and convex surfaces. Dents that are not on flat surfaces result in a more challenging and time consuming repair.
Dent depth can be assessed visually by qualified technicians, or measured in mm using a depth gauge.
See section titled “DETERMINING DENT SIZE”. With minute increases in size of the damage the difficulty of repair increases exponentially. Half dollar, Egg, Tennis ball, Baseball, Softball, and Grapefruit; should all be evaluated as their own respective categories
The ratio between dent size and dent depth (determined by the technician), as well as metal type, may result in a sharp dents which require special technique and result in a more challenging and time consuming repair.
Multiple connected dents or one or more dents that fall in the affected area of another dent
Refinishing/sealing undersides of painted panels where soft tipping is not an option
REMOVAL AND INSTALL GUIDELINES
REMOVAL AND INSTALL (R&I) LABOR TIMES
R&I labor times should be used to estimate time needed to remove and replace portions of the vehicle that cause obstruction to access points needed to repair damage. These items will vary depending on size/depth/location of the dents, vehicle age and condition, technician’s experience, equipment, vehicle make/model, etc. Labor rates default by regional location.
GENERAL/MISC REMOVAL AND INSTALL (R&I) PROCEDURES:
R&I of any obstruction to enable visibility of repair area, on any vehicle, deemed necessary by the repairing technician, in order to gain access and/or leverage on the backside of the damaged area.
GLASS R&I PROCEDURES:
Back glass on trucks should be considered for removal if any of the following criteria is met:
Quarter glass on SUVs and coupes should be considered for removal if technician deems it necessary for a complete and proper repair.
HOOD R&I PROCEDURES:
FRONT FENDER R&I PROCEDURES:
DOOR R&I PROCEDURES:
QUARTER PANEL R&I PROCEDURES:
BEDSIDE R&I PROCEDURES:
RAIL R&I PROCEDURES:
ROOF R&I PROCEDURES:
DECK LID R&I PROCEDURES:
SUV HATCH / LIFTGATE R&I PROCEDURES:
TAILGATE R&I PROCEDURES: